Poor Customer Service at Nedban****

I called Nedbank customer service line on ***, looking for assistance with regarding to linking my Nedbank personal account to my online Paypal account.

The first customer service agent I spoke to Kagiso, verified my details and before I could fully explain my query he stated that he was opening my account and that I should give him a moment, he then asked to put me on mute, which I agreed to, I waited several minutes without a response from him and he eventually hung up.

I called back and spoke to a different agent, Oratile, who was also less than helpful. She told me to link the account online without asking what the issue I was experiencing was, once I told her I needed the nedbank routing number she said her system had frozen and that she would call me back within minutes, I am yet to get a call back.

If the customer service agents are unable to assist or do not know how to assist, they should advise the Customer and not simply make up excuses and hang up.

I am very disappointed in the treatment I have received, I have never had a pleasant experience whenever I have called the Nedbank call center. I honestly do not understand what the issue is but the agents are unpleasant and ineffective.