Poor Customer service and *****ing from clients.

Good day

Nedbank are not treating us as customer fairly because on the 5th April 2021 I deposited R1070.00 into my account but the ATM had technical problems I then called their customer service and they launched a query then promised to get back to me within 3 working days. Even today they have not yet came with the solution what they do is giving excuses and I really need that money as I need to pay transport for my kids to school. I am so disappointed with the bank if they going to keep on *****ing money from their clients and I even went to their Branch (Mall of the North) but they said there's nothing they can do and I am really frustrated right now as I don't know what to do.

I so wish I never knew Nedbank before if they'll treat me like this and I even thought of stop banking with them. Can I get my money back, because I have already made credit and I want to pay back the money I borrowed and how am I going to trust the bank with my money in the future.

Ref no. 740102

Kindly Regards IT Khalo *** / ***