Poor customer service and poor technology

Good day South Africans,

Please avoid this terrible bank at all cost their call center agents are clueless on what their doing. A customer makes a mistake when using their poor send-imali function by typing 1 incorrect digit (cellular phone)of the receiver and as a results the money went to this incorrect receiver and the money has not been withdrawn. In 2022 only with nedbank you cannot control /reverse the transaction but other bank you can, it's clearly shows poor technology by this bank . One csc agent said it will be revered within 48 hour and another agent said 30 days , a true reflection of a confused bank. Stay away from this bank and go to FNB,Capitec , Absa etc NEDBANK ITS A NO NO IN 2022 GOING FORWARD WITH THEIR POOR SERVICE AND TECHNOLOGY

Rgs, Arthur ***