Poor customer service.

Good day.

I would like to log a formal complaint for the disappointing service I've experienced today and over the last few interactions I've had with your consultants.

Attached is a screenshot of the number of times I attempted to contact you today and every single time I was either hung up on or disconnected. Every time I had to call back and I put my information again. After having to give my problem statement for why I am calling and giving my details, the line would drop. Not once did anyone contact me. I even attempted the Enbi chat but who also called and attempted to put me through to the homeloans department.

I'd like a recording of all my calls I've made previously, especially the call where an arrangement was made to bring my arrears up to date. I remember clearly stating please ensure that the monthly agreed amount gets deducted and nothing more because I have been impacted in the past where Nedbank would debit my entire salary even though I had an arrangement in place.

Mind you I am calling as Nedbank debited my account on 23 Feb 2024. My account was in a minus because I did not have money in my account on that date. That was not the agreed date as I get paid on the last day of the month. In this occasion Nedbank debited my account with R20 000+ on the 1st of March Again this was not the agreed amount AND now I have incurred charges for an unpaid debited which I have not agreed to!!!

What made matters worse was that I was out of the country and Nedbank took all my money I needed for the trip. I was completely stranded.

I just got back and trying to get this resolved as I need money to live for the rest of the month. This is not the 1st or 2nd time Nedbank has done this and I am just so disappointed with the service or lack thereof.

I will be logging a formal complaint with the ombudsman and request a copy of all my call recordings.

This type of service is unacceptable!!!