Poor customer service

<p>I requested for an increase in my personal loan repayment with the aim to save on high interest rate, today only notice my 2nd debit order was stopped with no communication, in that case I have now obtain a loss of 6 months on interest, due to negligent and incompetence, Ref ********** . Lets the truth be told Nedbank doesn’t care of its client,last week I called in and the call centre agent droped the call on me with no reference or name calling back the call centre I was given the wrong, logging a complain no one bother to follow up</p> <p> </p>