Poor Customer Service

In June my handbag was ****** with my credit card in it. I phoned to stop my card and was asked if I wanted it replaced to which I answered yes. Well todate I have still not received a call or an sms to tell me my card has been processed. Today I phoned to stop my credit card as I had not been notified and asked that all relevant costs be reversed. The first consultant asked me all the details then put me on hold for rather a long time only to come back to me to ask me more questions and then transferred me to credit card collections to stop the card. This consultant was not told what the call was about or given any of my details so I had to repeat it all again only to be told please hold on I will see what I can do, I held of a long time and then the phone just cut off. I am really disgusted in the service I have received and pay diligently every month. Poor service!!!!!!!!!!!! you quick to give credit cards and when someone wants to cancel the card you give them the runaround. I want to cancel my card and would like someone with authority to please phone me so I can get this done