Poor customer service

<p>My mother went o Nedbank Kuruman Branch in order to ask and understand the terms of her Fixed investment account. The consultants refused to help her, they she told her to go look for the contract that she was given the day she opened the account and read it. Consultant told my mother that they will not re-print any contracts and if she lost her contract then SORRY. Kuruman has poor customer service, it operate like a small town that it is and unfortunately Consultants at Nedbank has also proved to be the same. They take advantage of peple there do not understand their rights and people never complain. I asked my mother to ask the consultant to email me the contract and the consultant refused. Now my mother will like to terminate the contract and take all her money back from this poor service so called BANK</p>