Poor Customer Service

I called Nedbank on Friday 22 November to find out why my GB points are not reflecting when I make purchases. A consultant said they will check into it and provide feedback in 2 business working days. Reference given to me was ***0. It is now Friday 06 December and no feedback. So I decide to make a call and follow up. To my horror, Nedbank's authentication approve message is not going through to my cellphone. Therefore the consultant transfers me to another dept. This is now 15 minutes wasted waiting for the other department to assist. As soon as i get through, I let Shirley know my reference number. Her response is that I have used my GB points. I tell her that is not the reason for my query. She puts me on hold for another 15 minutes of which then I eventually hang up the phone.

I am utterly dissapointed in Nedbank's lack of effective customer service. I have been a client for more than 20 years and this is the worst experience as a client to Nedbank. No one knows what is going on. An to get transferred from pillar to post is highly unprofessional and reflects a complete inability and incompetence to keep their promise of "Making things Happen"!!!

I want to state that things must change from them. And will be taking my account to another bank which understands customer service.

If there was a minus rating, that would be what i would rate Nedbank! Pathetic