Poor customer service

Dear Hello Peter,

Please note that I have settled my overdraft account with Nedbank on 09 September 2026. The account number I used it was provided by Nedbank on the settlement letter. I have sent proof of payment and they confirmed that the account number is the correct one as provided. However, when I check them about the payment and paid letter, I was told that the payment is not reflecting even after 3 days as advised.

Now the debit order on the arrangements I had with them went through, now I have settled the account still paid the debit order - this is unfair.

Please assist me by engaging Nedbank to allocate the payment of R11 750.00 I have made on 09 September 2026 and issued me with a paid up letter.

You are my last hope Hello Peter.

Regards

Mr Mahlabe Lucas Makgolane ***