Poor customer service

I have app**** for a loan at nedbank in Kimberley new Park Centre at end March 2021 and I was told that it is declined because I have a debt review status on my name . I went back to find out and came to the bank with proof that I have never been under debt counselling. I was then told the status has been removed. But for almost a month now I have been trying to get feedback from them and everytime i am.told sorry my application is declined because I am.under debt counselling!! Now it's frustrating because I have already given them proof that I am not and secondly I do not get feedback. I have sent numerous emails, only when I threaten to make a bigger noise then I get a response. I am a potential client who wants to do business with nedbank but I guess as a small business owner I am not worthy of great service from nedbank. I am.now asking on a public platform can nedbank please provide me with the report from the bureau that says I am under debt counselling because the bureaus that I have liased with(transunion and Compuscan and Experian) have all indicated that I am.not under review. Maybe now I will get a response from a manager or at least get them to look at my case.