Poor customer service

Called westville branch around mid December 2015 to speak to an investment broker, branch took so long to answer phone and then when they did I was transferred to a broker but was holding on forever so I cut the call and called back. Receptionist or whoanswered call didn't even pull the call back, I held on for a few minutes and when I called back she said the broker was on a call and took my details to have them called me back. More than a month later and no one has called. Glad to Assume that this branch is exceeding their targets and don't require new business!!