POOR CUSTOMER SERVICE

Nedbank chat consultants don’t know how to explain properly or they get confused I spoke to Nthabiseng on 26/08 asking her to assist me with a reversal as African bank decided to go debit 4 times in my account while my arrangement with them is the 01 monthly and I only get paid on 01 ,my account was overdrawn with huge amount ,Nthabiseng did assist with reversing the amounts but only two were correct she reversed a Momentum debit hopefully it was a mistake 27:08 I went to the chat online assistant again now I had Saafiyah who advised that all African bank debits are reversed only two are still pending let’s wait another 24 hrs and it will cleared,28/08 I check now the account it’s still overdrawn and I went back to the chat online this it’s Phindile she told me only 3 debit orders were reversed I explained my situation again of what transpired and Momentum was not supposed to be reversed only 4 African bank debits supposed to be reversed .Now she told me they can’t reverse them as I have a agreement with African and yes I do for the 01 monthly so why is Nedbank honoring debits while account has no funds ?Clearly you system can see when we have funds are not suppose to honor when we have positive balance only I hope this can be resolved and after I’m closing my account .