Poor Customer Service

Nedbank Mall of Africa Branko service is the poorest, everytime I go there I leave frustrated and regretting why I am a Nedbank customer in the first place. At this stage I am only staying a customer because of the hustle of having to move my banking and Debit orders.

1- At one time I got an SMS that my new cards are ready for Collection at the Mall of Africa Branch, so I knock off from work and rush to the branch I arrive there around 14:30 only to be told they are already closed????

2- Today 04-01-2023 I take my wife to open a Nedbank account (she insisted despite my saying any other bank would be better), and leave it to Nedbank not to disappoint, they make us take a seat telling us there is not Ticket for opening an account, the people who open accounts will come fetch you when they are ready

Forgetting to inform us that the people who open accounts pick and choose people based on who know what criteria, we sat there for over 30minutes while people kept coming in and being picked to open accounts and whenever we ask the Lady at the door she just kept saying just seat there and wait, they will come to you.

What a poor customer service, this is such a big disappointment, I don't imagine it needs a genius to create a first come first serve system.

The kind of disregard Nedbank has for its customers such a disappointment, then again all my poor customer service is from the Mall of Africa Branch I don't know about the others.