Poor customer service

Nedbank wonderpark mall: I am really disappointed with the service from the Nedbank team, it is not the first time that is why I decided to right a review this time.

After we got disappointed by an Agent from Nedbank Rosslyn for a second time, we decided to go setup an appointment at wonderpark mall (I already knew that it will be a nightmare). On Arrival I asked Takalini to assist with appointment dated she asked to see the documents first which is fear, went to collect from my car then back to the bank. She looks at the documents and told me they are not drafted ok and ask me to go draft according to the guide she gave me, I asked to go through it and point where and what I did wrong. With no interest she tell me go through the guide I gave you. I asked the second lady next to her to check and advise, of which she did but I had to bag her but you could see she was not interested as well, she even left.

I told Takalanini to setup a date for me as I have an Idea of what to fix, asked for a date of Friday 13:00 she refused claiming it takes time to setup a profile (3hours ). Told her from 13:00 till they close it will be 3hours and will make it. She blindly refused.

You don't open club accounts over the weekend, when we ask for time that is convenient you still refuse to help. To me that means you don't have respect for us as your clients (if Nedbank wonderpark they don't wanna work they must just say and open room/ make way for people that really wanna work we have high unemployment rate and there are people that won't mind doing the job).

First rule of business: Respect your clients as they bring money to the business. Always remember the bad service you give, is a bad paint to the business.