TP
Tarien P
1 reviews | Active since May 2015
09 Nov 2015, 09:19
POOR CUSTOMER SERVICE
WE ARE STRUGGLING FROM THE 05 NOVEMBER 2015 FOR NEDBANK GROBLERSDAL TO CONTACT US BACK. WE PHONED THE BRANCH 7 TIMES AND THEY KEPT ME ON HOLD AND EVENTUALLY THEY CUT ME OFF. I LEFT A MESSAGE FOR SARAH TO PHONE ME BACK AND UP TILL NOW I HAVEN'T RECEIVED ANY FEEDBACK OR A CALL FROM HER. THE CLIENT IS 87 YEARS OLD, IS THIS HOW OUR PENSIONERS ARE BEING TREATED? MR VAN NIEKERK IS 87 YEARS OLD HE DOESN'T UNDERSTAND ENGLISH AND HE IS STRUGGLING TO WITH HIS HEARING AND HE STRUGGLES TO WALK AND THEREFOR IT'S DIFFICULT FOR HIM TO GO TO THE BRANCH.<br> <br> I WOULD LIKE TO GET FEEDBACK ON THIS MATTER AS I WILL TAKE THIS MATTER TO THE OMBUDSMAN. <br> <br>
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Nedbank's replyOfficial
09 Nov 2015, 09:23Hello Tarien09,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Nedbank's reply09 Nov 2015, 09:23
Official
Hello Tarien09,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team