NR
Nkosinathi R

1 reviews | Active since Sept 2015

04 Nov 2015, 16:09

Poor Customer Service

Poor customer service that i have received from Nedbank for years with no luck<br> every time i get paid i don't receive any notification,notification always come after 3 days<br> Nedbank has confirmed that they are having technical issue,their IT department is working on it for years now.<br> my account is always in Arrears every month when i ask how no one has the answer for me.<br> they always call me for low balance on my account but they can't even resolve my issues,i have had enough of these promises it's time i close the account and move my salary to a bank that is willing to service me as a customer.no matter how much is on my account it's always on low balance with no withdrawal sms but when i go to the bank all is fine.i would like to bring this issue to management and even escalate it.not even a single person has attempted resolving my issue.I AM VERY UN HAPPY WITH THE SERVICE RECEIVED FROM NEDBANK<br> <br> POOR POOR POOR CUSTOMER SERVICE FOR YEARS.

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Replies (1)
Nedbank
Nedbank's reply04 Nov 2015, 16:48
Official
Hello nkosinathi.ramba,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards
Client Experience Team