Poor Customer service

So I opened a business account on the 8th. And the guy who was helping me I had an appointment at 9am he was leaving me to help other people and I ended up leaving there at exactly 3. The account still not setup. I went back on the 9th we did again some paperwork and got the interview done. The 10th I get called to come and sign for my card and everything I got there as usual per appointment at 9am he helped me as if he was doing me a favour. We linked bank accounts and app and he left me there without saying a word around 1pm I asked if we were done and he said yes. Now I went to the Nedbank Atm to deposit the card fee and proceeded to tell my clients they can start paying me into that account. So from the 10th till the 13th the money I deposited by the ATM and the transfer has varnished. I still can't access it now the slip I got says. Contact bank I have to go on Monday to have this sorted. My question is how long does it take to open a bank account and how hard is it to have it to operate...I banked with FNB I had decided to switch because of the ridiculous bank charges I incur never did I get this trashy treatment.