poor customer service

Dear Nedbank

I went to Nedbank Branch yesterday afternoon at around 14h30, Polokwane at 42 landros Mare street. upon my entrance on the tickets issue desk, I approached a white lady in complexion, I told her I came to open a club account on behalf of a church..with an unfriendly tone and asked if we ever came to enquire about the requirements and we (me and the other two committee members) answered no but we had all the correct documents with stamped constitution and minutes with all committee members. she kept on insisting that she want to see the list of committee members with signatures and id and while she is not even reading the papers we bought to her..than we explained that the committee members are 7 members only and amongst those 7 we have a finance committee. finally, she said I will issue you a ticket but they will not help you..with the look. I mean what kind of service is this?? I got ourselves seated. after 30 minutes of sitting, I noticed that the is a different lady at the front desk. I went to enquire with ticket no U010 and I asked the lady if the ticket they gave me is still valid..guess what she said after checking the ticket.." the ticket is still valid and note that the is ticket U09O which it has over 1h30 waiting and I just got there within 30 minutes and I am complaining?? and know that club accounts take over six hours to complete the whole process..". mind you I am on an hour lunch break. tell me..what kind of services is this? mathematically..you operate from 09h00 to 16h00 so you can only manage to help 1 or 2 clubs with a new account? while i am standing on ticket number u010 ? it doesnt make sense at all..who is lying here?

What should i do to get assisted in this regards? go all over social media platform?