POOR CUSTOMER SERVICE

We are attending to the administration of a deceased estate. According to our knowledge the deceased had various products with Nedbank.

On 28 September 2020 we sent through all the necessary estate documents together with proof of the estate late account to Nedbank via email for processing of the claim.

On 17 November 2020 another email was sent to Nedbank to follow up on our email sent on 28 September 2020.

By 15 December 2020 we still hadn't received payment or feedback from Nedbank and sent through original certified documents via registered post to the Deceased Department of Nedbank.

On 7 January 2021 we attempted to resolve the issue telephonically by phoning Nedbank at ***. Our telephonic attempt was unsuccessful due to the fact that the automated voice message stated that all queries are dealt with by sending an email to ***. An email was sent to *** on the same day to follow up on all previous emails together with the original documents sent via registered post.

To date we have not had the courtesy of any feedback herein. We are unable to finalize the estate due to the delay from Nedbank and consequently the delay results in prejudice to the heirs.