poor customer service

Extremely dissatisfied with the poor customer experience at Nedbank Kimberley.

I had to wait for approximately 60 minutes for the cashier's supervisor to assist us. Thereafter, the cashier informed me that the branch manager decided not to authorize the transaction.

I called Nedbank's customer care and was referred to their Business Accounts and then to Complaints. The operator issued a reference (***8) and told me that a manager would call me within 10 minutes. I've not yet received feedback after many hours of waiting. I'm convinced Nedbank's customer service is extremely poor compared to other banks.