Poor Customer Service

I app**** for a loan from nedbank on 23 June2015 one of the nedbank consultants called me to check if I qualify or not I spoke to Malibeng who assisted me we could not finish the application due to her needing my income details and therfore requested that I forward her my recent 3months payslips. She sent me a test email so that I could just reply with the documents needed . I then rep**** and forwarded my payslips but no feed back from her upto date, I sent her 2 follow up email but she just ignores them. Follow up email was sent on 1 July and 9 July but still no response.All I needed to know is if I qualify or not? I do not understand as to why Malibeng is ignoring my request with the bad service am receiving thus far am even considering to cancel the application its almost a month since I did the application and still NO FEED BACK.