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Audrey N

1 reviews | Active since Jul 2015

06 Jul 2015, 14:08

Poor Customer Service

I would like to express my disgust at the service levels at your Fourways Branch . Every ocassion I visit the branch I am met with the most ridiculous queus and bad service from your staff members . <br> However, today was just the limit when I went to pick up my new credit card . The gentleman Mr Barei assisted me and whilst assisting me asked me whats that I have under my sleeve . What business does he have questioning me of the tissue I keep under my sleeve , was he trying to insuniate that I was in a way a ***** or ******** . I feel it was blatantly disrepectful . Your staff need to learn much better relationship skills and learn whats appropriate and inappropriate .

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Replies (1)
Nedbank
Nedbank's reply10 Jul 2015, 13:54
Official
Hello audreynagel,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team