Poor Customer Service

On the 4th of December 2017, at about 13h15, myself and my fellow club committee members went to Nedbank to open a club account. After a long wait, we were then called to be assisted by consultant 3( Gezelle Lottering). when we tell her that we want to open a club account, she wasn't pleased at all. She even told us we are going to sit there for the next two hours because Club Accounts are a lot of paper work. Because we were stranded, we were will to wait. Whilst sitting there by her desk, she was doing her own things (reading e-mails, talking on the phone, going to consultant 2 without even excusing herself from us, e.t.c). As a result we concluded around 15h30.

Her attitude was unpleasant and offensive. As a client, I expected a good service because we choose Nedbank for a reason.