Poor Customer Service

Poor service and inaccurate administration

I am writing this letter to express my concerns about the recent poor service and experienced with Nedbank Mall of Africa, I would like to bring into your attention the fact that I received extremely poor customer service during my last visit regarding my investment Accouts.

As a reliable customer I went to Nedbank Mall of Africa to reopen two of my investment accounts since the previous one was cancelled due to miss understanding. The lady who assisted me first it was an Indian lady, l made it clear to her through our conversation of how much money i wanted to release before i change the investment account to 24hrs notice. Instead of confirming the amount with me , she decided to proceed and requested the release of the whole amount from my 32days notice investment account from Nedbank Nicolway bryanston, which left me to the above whole frustrations.

On the 17th of August 2017 I have spent more than an hour reopening the new investment account whith convenient waiting period of 24 hours since the one for 32 days is been cancelled. One of the consultant by the name of Mr LV Mochemi assisted me an reopened the accounts (Investment 24hours notice and investment 32days notice )consistently as per my requested. Mr Mochemi referred me to one of the Nedbank tellers to transfer the amount i wanted to be transferred as discussed from my checque account to the new 24hours investment account and the other 32days investment account i can transfer the amount from my internet banking while am at home to save time as advised by him.

The teller did assist me and inaccurately he deposited the money as cheque to my investment account which derail me to wait for seven days to clear and jeopardize my project .The teller did not bored to give a brief or explain how long will the amount take to be active /effective.

When i got home the same day after bank , i tried to release the money from the 24hours investment acccount using internet banking only to find out that the account is not yet active ,and the other investment account for 32 notice it is not accepting any funds due to Nedbank technical errors that was experiencing from their side . I called Nedbank Customer Services call centre line , and still get no assistance they kept on transfering me to about 5-6 different unprofessional consultant. The last consultant took my contact details down as they were having technical problems from their side, she promised to get back to me which she never did to-date 24/08/2017.

As a frustrated Customer i went back to Nedbank Mall of Africa on the 18/08/2017. As i was at the bank one of the consultant by the name of Tiba assisted me and try to release the amount using their system still the transactions came out unsuccessful, and only to find out that the money was deposited as checque which will take seven days to clear. On top of that issue he revert to other investment account for 32days notice the results i got was my account it is closed again due to insufficient funds. He advice me to go back to the teller to deposit the amout of R200 manually to activate the account. As a frustrated and helpless Customer i went to the teller , the teller tried to deposit the money still the account rejected the money . The teller advice me to go to another consultant by the name of Seabela Mapolala. Mr Mapolala assisted me and reopen the investment account as i spent the whole day (Sunday) with my family there at Nedbank. He advice me to fill in the deposit form with the amount of R300 and leave it with him so tha he can do the deposit on my behalf the next day ,which was Monday 20th /08/2017. He said the amount should reflect the next day after deposit . Mr Mapolala sent me a proof of payment which was dated the 21/08/2017 and to-date 24/08/2017 the money has not yet reflected. My accounts are not even update from my banking profile.

As an unhappy Customer i haven't received any calls from Nedbank Mall of Africa after then , Nedbank just left me with useless new accounts that i cant even use or have any access on them. I had an Emergency payment that was suppose to be done last week. The bank i thought is the best when it comes to Service had brought me in to a huge frustrating and inconvenience me, my project it is now on hold because of the useless bank i am using.

I am not happy with the service, I have experienced the similar problem with them before and now they keep on doing it again. And i have now reached a stage where i have to take my business elsewhere because i can't keep on jeopardizing my business because of Nedbank poor Services .

I am a very unhappy client ,and I always get issues with my Nedbank accounts. I will appreciate if Nedbank Mall of Africa learn to give more accurate Service and improve communication with their clients regarding their ubdated accounts as they are bringing more frustrations to their clients.

Regards

Mrs Phumzile Nyathi