Poor customer service

I have been a client of Nedbank for over 16 years and have sadly observed a marked decline in customer service. My engagement with Nedbank over the last few years have been the most frustrating ever! Whenever you log a query through the customer care line..no-one ever has the decency to actually call the client back to give feedback. YOU have to call them back after a week (they advise the query will be attended to within 5 days)..and then received the feedback that's been uploaded on the system. Surely that feedback should be given to the client without them having to call for it.

My last engagement this past week was the worst. I eventually was redirected to a "specialist" who proceeded to interact with me in such a condescending manner.

The Nedbank Greenback Programme is not the most efficiently run rewards programme (mind you..this programme is not a free one..we have to pay for the benefit). Nedbank allows you to link your greenbacks to your money app programme..but it does not upload all the information..so what is the point! I was told to download a separate app for the rewards programme.. completely defeating the purpose of a linked profile!