Poor customer service

On 30 December 2025 at around 15h35 I called Nedbank Customer Services on ***regarding my Nedbank Greenbacks. I was on the call for 10 minutes and 48 seconds and the Nedbank agent had no clue on how to resolve my enquiry and could not even refer or transfer me to another agent/number.

On 31 December 2025, at around 09h52 I tried another option of the online chat with a Nedbank agent, on the same matter. The agent's name was Nontobeko, who I was chatting to after I had logged in through online banking. She was also unable to assist with my enquiry of using my Nedbank Shop Card which is linked to Nedbank Greenbacks. I have a positive balance which I would like to withdraw and in the past I have been able to do this with no issues at all, however in the past week or so, I have not been able to do so, hence I tried to get in touch with Nedbank, with no success.