CJ
Charlotte J
1 reviews | Active since Oct 2015
26 Feb 2020, 14:19
Poor customer service
Realy? On the phone for more than 30 min to try and get a 6 month payment statement on my home loan. Transferred to 4 different people. Then to be told that only a quarterly statement can be sent and a separate transaction list for 2020. When I asked for a transaction list for the last 6 month, I get cut off. Realy, this is not the stone age, how difficult is is to get an UP TO DATE statement on an account!!!
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Replies (2)CJ
Charlotte J's updateReviewer Update
28 Feb 2020, 15:032 days later and still no reply!!!
Absolutely pathetic!!!
And I only want a payment statement..
Absolutely pathetic!!!
And I only want a payment statement..
CJ
Charlotte J's update28 Feb 2020, 15:03
Reviewer Update
2 days later and still no reply!!!
Absolutely pathetic!!!
And I only want a payment statement..
Absolutely pathetic!!!
And I only want a payment statement..
CJ
Charlotte J's updateReviewer Update
28 Feb 2020, 16:41 Really??????
Called the Nedbank Complaints division. wasa told the manager who was allocated the matter is off ill.
Asked to speak to a different manager. Was told I will speak to Donald. Speaking to the lady, Katu, I told her last time I was cut off and to call me back if this happens. Yes definitely and she even confirms my phone number
What happened? I was cut off.
An hour later and still no call back
I will be taking this to social media, maybe that will help.....
CJ
Charlotte J's update28 Feb 2020, 16:41
Reviewer Update
Really??????
Called the Nedbank Complaints division. wasa told the manager who was allocated the matter is off ill.
Asked to speak to a different manager. Was told I will speak to Donald. Speaking to the lady, Katu, I told her last time I was cut off and to call me back if this happens. Yes definitely and she even confirms my phone number
What happened? I was cut off.
An hour later and still no call back
I will be taking this to social media, maybe that will help.....