Poor customer service

I app**** for a new credit card account online and got approved, however the staff helping me never mentioned that I need to take my I.D in within two day of approval or a FICA block will be put on my account. The account was blocked because I only went to the branch to collect my card once I got notified that it had arrived.

Now I.m sitting with a card I can't use. I already took my I.D in last week Friday the 20th of March. I also emailed Nedbank's client care about this matter last week and they never got back to me.

I see this as very poor service, especially since this is a new account at your bank.