poor customer service

My husband and I wanted to open a joint account and the first response we got was \ are you guys that inlove that we want a joint a joint account? "then she went out and came back saying we dont do that hear with an attitude..... Ok the next thing I was expecting was an option we can take since they don't have joint accounts option she said nothing. Secondly I ask her about life covers she keeps quiet for a 180 seconds until I asked her again and she was blank to a point that I had to ask her if she knows what I'm talking about and she goes again with the nasty attitude explain something that didn't make sense and the try to sort out my sons acc she tells me to go enquiries I told her I've been the before and they sent me to her and she just keeps quiet..... I'm the client and she keeps acting like she is in her own world I spent a good 45 minutes @ the bank and non of my queries where sorted out"""