Poor Customer Service

Initially when i joined Nedbank i thought i was joining a bank of a high calibre which was a cut above the rest. Sadly I came to the realisation today that as a Nedbank customer, Nedbank staff at the Golden Acre branch have absolutely no regard for customers and probably dont even know what customer service is. I was 5th in line to be assisted at Enquiries with approximately 15 other customers standing in line as well. I entered the bank at 12:30pm and only left at 13:20pm. This is grossly disgusting especially when the Manager of the branch walks by including several other Nedbank staff, who can clearly see this line of customers, yet neglects to jump in as a team to assist Nedbanks customers. I have experienced amazing service at other branches such as Gardens Centre and Canal Walk where even the Managers themselves jumped in and assisted however the nonchalant attitude of the Manager and staff at the Golden Acre branch completely changed my perspective of what i think of Nedbank. Your staff have clearly forgotten what keeps your doors open....YOUR CUSTOMERS DO!!!!!!