1 reviews | Active since Jul 2015
Poor Customer Service
<p>I opened a new Savvy Account and asked the bank to help me with my dibit switches to the new account , one switch for my bond was never done and noone had the guts to call me and advise what i have to do and now my bond was never paid due to incompetence from the staff member who handled my requests whos hasn`t even tried calling me by now. I had to call the call centre only to be told that i have to do the switch on my own after the due date has passed without being notified. What kind of customer service is this???? Who is going to cover the costs incurred???</p>
Dear Alfred
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Alfred
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team