Poor customer service

<p>I have had the most worst experience ever with Nedbank - MFC. They went into my account before the actual agreed date. Only received an sms later that my account is in arrears, like who gave them the permission to deduct my account before time in the first place! I had to run around calling them myself and ask them question. I spoke to someone in their call centre and advised me that my refund for debit order charge will be processed on the day (02.05.2017) and should reflect the following day (03.05.2017) as I am banking with Standard bank. To my greatest suprise, nothing and I have other debit orders bouncing because of this inconvinience and called the call centre again. The agent tried but the team leader that took the call was just useless and unhelpful with no sense of urgency and wanted to transfer me from one department to another instead of taking ownership of the call. I kept on telling her that I need the money back as Nedbank will not be refunding me of any other debit order bounce charges but she sounded exhausted instead displayed no urgency. My airtime cut as I had advised her, she did not even bother to return my call. I would be glad if they can come and get their CAR because I am not prepared to go through financial strain because of this!</p>