Poor customer service

<p>Yesterday i entered the nedbank branch in town centre Mitchell's Plain. There was no one t assist at the front desk and had to choose a ticket myself. I chose new account/advise... The lady then came and asked what it is I need and I explained I want to open an account and need information about the different plans the have to offer. She then had an attitude and told me that's the wrong ticket and I need to sit in the waiting area.. My partner then went back to her and asked if they had any brochures or pamphlets and she told him again abt the wrong ticket.. I went to her gave the ticket back and told her if she had been at her desk and not walking around she would have been there to assist me when I entered.. That's when I left.. Nedbank just lost a potential new client due to bad service and staff attitude... I had all my documents ready to open up a fixed/ investment account.. I also believe that if I was at a different branch in a more upper class area the service would have been different... All clients should be treated the same irrespective if the area or branch... I still haven't opened an account as yet as I really wanted the nedbank account but the way i was treated has put me off Nedbank totally.. She also told me she was working alone... I dont see how staff shortage is the clients problem and should not be made the clients problem.</p>