poor customer service

<p>On 10th of January 2017 I settled the full outstanding balance on my Nedbank personal loan account via debit order. The following day I contacted their call centre to confirm payment and requested a paid up letter as well as closure of the account. I was told it will be emailed to me shortly. A week later I contacted again, and requested again a paid up letter and we even confirm the correct email address. On Tuesday 24th I called again and was told account has been paid up but still not closed and consultant will request again a paid up letter... To date still no letter nor any feedback.</p> <p>Kindly advise as to what the delay is? All I need is a paid up letter sent via email.</p> <p> </p> <p>Nedbank has just lost another client.</p>