Poor Customer Service

<p>My mother app**** for MTN Zakhele Futhi shares and deposited her money with a teller. The great teller stuffed up and put in the wrong reference number on the deposit slip when processing the transaction. Now no one is assisting to correct the issue. Nedbank Menlyn branch is not interested in assisting and stating that its not their fault that the issue occured.</p> <p>My mother has been struggling for over 3 weeks to get this resolved as MTN have advised that no money has been received or deposited into their account. Ironically the branch manager said that everything has been resolved but I guess not and the customer service manager is difficult to get ahold of so how the flip do we get the issue resolved if no one from Nedbank is willing to assist and everyone is passing the buck???</p> <p>She has spent countless hours at the branch just to be messed around and she has spent alot of airtime to try and get ahold of someone to assist her.</p> <p>The best part is when she has requested her money back because of this hassle the bank refuses to give her money back so not only is the customer service great now they refuse to refund the money.</p> <p>I think its highly unprofessional that your clients have to go through so much trouble to resolve a issue that your employees have messed up and saying that its not their fault.</p>