Poor customer service

<p>On Saturday 08/10/16 I went to Nedbank to get a profile number and update my cell phone number, I was given a tremp pin and immediately reset the pin and used my own pin. I was able to login. Today I tried to login with my details but could not, so I decided to0 contact the call centre.</p> <p>I am very disappointed in Nedbanks poor customer service. I am a first time user and when I blocked my internet banking user login, I didn't get much assistant from the agent who was helping me.</p> <p>Not only could she not explain something as simple as the process for resetting my pin but she also put me on mute for more than 2minutes before getting me her supervisor.</p> <p>When the call cut off no one phoned me back as well.</p> <p>All I want is for my pin to be reset so i can start using my nedbank account, I used it on saturday 08/10/16 why must I go into the bank and wait another hour to get a pin reset. This is pathetic and poor customer service.</p> <p> </p> <p> </p> <p> </p>