Poor customer service

I opened a Gold Cheque Account and the consultant decided to give me a American Express Card which cannot be used at all speed points. After going to the Kempton Park Branch for assistance they told me that I was supposed to be having two cards and I told them that I have only received one. They then directed me to their call centre because I told them that I had opened it telephonically because if they order the other card they will have to charge me. I then called the call centre only for the first consultant to tell me that my cell number is not the number linked to my account. Which baffled me. The then put me through manual verification and I gave them my same number. The second consultant also told me that they were going to charge me for the second card and I then asked her why because it is not my fault that they only gave me one card. She asked me to hold on and the the line cut. I called for the third time only to be now told that I must call the next day because the relevant department is closed. My question to Nedbank is why did they only send one card if they were supposed to send me two cards and as for that consultant at the branch who made it feel like it was my fault. She said that I was supposed to ask them where is the other card. I then asked her how was I supposed to know that there was supposed to be two cards and not one. I have never ever dealt with such *********** consultants in any other bank. Nedbank takes the cup for incompetency.