poor customer resolutions

So i recieve the below mesg from use i send documents nowi recieved a new msg stating a provision loan is approved but no1 comes back to say documents was recieved or not

Congratulations MISS ARRISON: your Nedbank Greenbacks credit card application has been provisionally approved for a limit of R20 000.00! To complete the process please send your latest 3 months payslips OR bank statements within 4 days to *** or fax ***. Include your full name and ID/Passport number as reference ***