Poor Customer client management and no apparent

Shocking performance from Nedbank's front line switchboard service. Called Friday 4 May 2018 at approx 11H20 from my cell phone ********** to ********** and asked to be put through to a business manager (Edhhart). After 4 minutes and 36 sec, I ended the call for a lack of response. 2nd call shortly thereafter lasted another 1:42 minutes with no pickup. 3rd call lasted 0:17 got pickup but also got a termination. 4th call lasted 4:37 no pick up/ response. 5th call lasted 5:23 no response 6th call lasted 2:03 no response.

Is this unacceptable and what is Nedbank going to do about it?

For one thing, I demand that they credit my account for the loss of time and uncalled for aggravation. I am a professional consultant and I charge out R1000/hour or part thereof plus any expenses I incur along the way. In this case, I have expended 18 minutes of airtime at a rate of R1.80/min. This does not include the time I took trying to find a helpline on google for both Nedbank and Hello-Peter.com and the drafting up of this complaint. I, therefore, expect to be compensated for at least R1180.00 plus vat of 15%.

Little wonder that the public is gatvol of increasing levels of bank charges with commensurate drop off in bank customer satisfaction. Looking forward to Cryptocurrency resolution.