1 reviews | Active since Aug 2010
POOR CREDIT EVALUATION SKILLS
this is absolutely absurd. I app**** for a R30 000 re-advance on my current bond which is over 7 years old.<br> <br> The fact is that even if they do not extend the term the effect will be a R2.00 difference in my monthly installment!!!<br> Second fact: My disposable income monthly is 41% of my total month<br> Third fact I have been paying them R1 400.00 more than my actual installment every month, so what is R2.00 going to make a difference.<br> <br> Yes, very poor excuse and credit evaluation skills I must say and very disappointing. And they still invite you to apply for a re-advance but declines for a R2.00 difference.<br> <br> Come on I can understand if we were talking about R2 000.00 but its not the case<br> <br> the ref no of application ***-3
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Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
