poor complain handling

Subject: WRONG ACCOUNT OPENED

To Whom It May Concern,

I am writing this complain out of absolute frustration and disappointment regarding the utterly unacceptable conduct by NedBank in relation to an account that was erroneously opened under my name without my consent to that high package account.

Let me be very clear: I did not request the higher package account that has been opened. My original request was for a specific, lower-tier account that suits my financial needs. However, your consultant took it upon themselves to open two completely irrelevant accounts, one of which is a higher package I explicitly did not request

Due to this gross mishandling, I have been wrongfully charged R240 over the past three months. I lodged a complaint with NedBank when only two charges had been deducted. To make matters worse, your team only refunded one month’s charge, despite my complaint clearly indicating that both deductions were incorrect at the time – and now the third has also gone off due to your inaction.

This is not just poor service – it is outright negligence and a breach of customer trust. Your internal handling of this matter has been slow, dismissive, and completely unsatisfactory. It is unfair, *********, and unacceptable to force a customer to pay for services they did not request. This is bordering on financial misconduct.

I demand the immediate refund of the remaining two charges and a written explanation as to how this gross error occurred and why only a partial refund was issued in response to a clearly valid complaint.

This kind of treatment toward a customer is disgraceful. I trusted your institution with my financial interests, and you have shown complete disregard for both my instructions and my money.

I expect an urgent and satisfactory resolution.

Sincerely, Tinyiko Monica Tshifhenya Cell *** Email: ***