Poor Communication , no sense of urgency

I contacted Nedbank on Friday and was helped by a consultant online telephonically. My loan was approved but 72 hours later nothing has been paid out or commmunicated other than "its still with verifications". I havent changed any personal details , ive banked with Nedbank for a few years already so they can see my income clearly yet the application is with verifications since Friday. I then realised that the application must have been completed incorrectly by the agent because i received 2 sms's one stating Incorrect Employment details and the other stating my personal details are insuffiient? Can i please get feedback on this today , i urgently required the funds last week already , if its been declined for some reason can i just get feedback? You cant promise the same day approval and payout and yet here we are days after the fact with little to no answers coming from the agent that handled the application or the agents on app chat.