Poor Communication from Nedbank

These changes at Nedbank are such an inconvenience especially with no notice given to clients. Being angry is just an understatement! Sent my sister cash using send iMali which normally keeps cash available in the account for +- 6 days with sms reading you have 12 to 24 hours to use the OTP. Sent this amount last night at 19:54, today about 20:00 my sister is now stranded in urgent need of the money because as per the Nedbank agent send iMali terms have now changed to cash reversing the amount after 12 hours..... mind you the notification sms still reads that the OTP is active 12-24 hours and nothing about “new terms”...... second time being in distress because of these sudden changes!