Poor communication and service

I did an online application for a credit card which was approved in a relatively decent response time. No follow ups or feedback on when I will receive the card. I followed up last week Thursday and was advised the card was dispatched. I followed up again today and was told I must collect at the nearest branch. The nearest branch is 200km away and I was under the impression it will be delivered to me at my address. If it is not possible to deliver, you must just cancel the card.