Poor communication and poorer customer service

Three of my four cards have expired on 31 March 2025. I have received messages from Nedbank stating which three cards will be expiring and stating the branch it will be delivered to. These messages were sent to me on 22 Jan 25, 31 Jan 25 and 11 Feb 25. Today (1 April 25) I tried to make a purchase and much to my embarrassment the cards declined as they are expired. I contacted customer service through the app to ask what is happening with my cards. They informed me that its at the branch for collection. I enquired as to why I was not informed and the chat agent suggested that I "may have missed the communication". I've checked, there was no communication sent to me.

Over and above this, whenever you call the call center for any queries or issues, they always send me from pillar to post with each department alleging the it is the other departments responsibility.

I will be closing all my accounts with Nedbank soonest.