1 reviews | Active since Oct 2016
Poor collection and Double acounting standards
<p>I have been paying off my old Nedbank Credit Card from my previous marriage. When handed over it was at R40k now it is at R60k. I have been trying to sort this out for the last 2 years and the so called collection Company BVZ attorneys just run circles around a person. Today I was once again requesting info on my follow up after they disclosed the wrong CC info to me and I had to follow up again a month later. Then the call center Agent tells me that she would love to tell me what is really happening at BVZ but cannot as this is a recorded line. the is Shocking as when I accused them of double accounting and poor business practice the call center agent of who I have all the details admitted this to me. I truly hope that Nedbank is not involved as I think they might be as I have heard of this before. and I am now taking this further to my lawyers as this is just robbing a person and ensuring that they keep the economy down.</p> <p> </p>
Dear Stuart,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Stuart,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Once again your so called resolution Managers responded but now has dissapeared. And after I got your poor settlement figure I managed to settle the account and the problem is now your team have problems issueing my settlement letter. Your poor bank can issue dates and time by when to comply to but can then not issue a paid up letter or clear a person on ITC within 4 to 7 days how poor is your service even after your double accounting standerds. I cannot wait till Nedbank is out of my life such a poor bank. No Ethics should be looked into by the FAIS Ombud......
Once again your so called resolution Managers responded but now has dissapeared. And after I got your poor settlement figure I managed to settle the account and the problem is now your team have problems issueing my settlement letter. Your poor bank can issue dates and time by when to comply to but can then not issue a paid up letter or clear a person on ITC within 4 to 7 days how poor is your service even after your double accounting standerds. I cannot wait till Nedbank is out of my life such a poor bank. No Ethics should be looked into by the FAIS Ombud......