Poor client service from Nedbank ***** Department

I opened a ***** case with the ***** department of Nedbank on 12/10/2022 as instructed when I telephonically did the same on 12/10/2022 after there was suspicious activity on my account and R8000.00 was transferred out of my account. A case number was given to which I indicated on my email to the ***** department as well as an affidavit when I opened also a ***** case with the SAPS in Brakpan. I again emailed all documents 25/11/2022 with still no response from any individual from Nedbank ***** department. I tried 25/10/2022 their telephone number on the auto response I every time receive when emailing the documents! with no luck that anyone answer the phones! Same happened 26/11, 31/10 (and I do try several times). 1/11 I managed to talk to someone that informed me that the case is with a "Monica" but she was busy with a call and gave my number and was promised that she will call me........ as above no one phoned back to give me update above the ***** case. 2/11/2022 same happened no one answered their phones! 3/11 I got thru but was sent from pillar to post and ended up again and was informed by "Ndali" the case is still with "Monica", she is busy with client and gave my number again and was promised she would contact me. AGAIN, NOTHING HAPPENED FROM NEDBANK STAFF. I truly feel this is unnecessary and very disappointing that no one feel the importance to get back to their clients to inform them what the status is of the case lodged. Isn't it enough to deal with the fact that your money was taken out of your account!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!