Poor Client Service

on the 4 April 2025 I did an immediate EFT to an FNB account, money never reflected to the recipeint's account, contacted Nedbank CC on the 8 April 2025 to follow up, I was told that the transaction didn't go through and the consultant didn't know what happened and she logged a call REF no ***0, I called again on the 10/04/2025 and spoke with a consultant whom failed to assist me, I then asked for a manager, Lebohang also couldn't help me instead she logged a complaint REF number ***4. Yusuf also called me today 11/04/2025 and told me to wait another 2 working days, I am not happy with that, I want my money transferred back into my Nedbank account with immediate effect, this is driving me nuts since I was transferring money to my brother who was stranded in JHB, I can not be easy on this since I can see nobody is willing to help me, I have my account with Nedbank since I was a staff member in 2010 up till now I have never experienced such. please act on this ASAP,