Poor client service

<p>I have a current account with nedbank as well as a credit card. I phoned in to make arrangements for my credit card payment to go off in april and not in march, however this was never recorded on the system and the debit order went off in march. Leaving me with financial difficulties as i have doctors bills to pay.</p> <p>Phoned nedbank this morning only to be told they can not assist me telephonically and i must go to the closest branch. Went to the branch only to be told they cannot assist me and i need to phone nedbank.</p> <p>Upon phoning nedbank i got advised that there is no record of me requesting the money to be debited in april and they cannot refund the money back to my account. I am not happy about this and i will be changing my bank today as i have had nothing but struggles and fights with nedbank since the first day. I have been banking with nedbank for over 18years. THIS IS UNACCEPTABLE.</p>