Poor client centre service, combined with consistently poor sound quality.

Nedbank's call centre service is generally unsatisfactory, partially because their telephone system is very unclear, and consequently clients cannot understand what the Nedbank staff are trying to say.

I have never experienced this problem to such a degree with any other organisation.

Unfortunately, this problem - combined with Nedbank's attitude of almost zero service at its branches - is driving me towards a decision to change my bank - after being a faithful client for 45 years!